Tell us something.: I'm a fiddler and, latterly, a fluter. I love the flute. I wish I'd always played it. I love the whistle as well. I'm blessed in having really lovely instruments for all of my musical interests.
Location: Unimportant island off the great mainland of Europe
Tell us something.: I'm a fiddler and, latterly, a fluter. I love the flute. I wish I'd always played it. I love the whistle as well. I'm blessed in having really lovely instruments for all of my musical interests.
Location: Unimportant island off the great mainland of Europe
My monkey pic was added merely to convey the similar body language one might see from someone desperately pushing a leading question such as I was asking; that's all. Just a jocular illustration of the mood. No hidden meanings or references.
He looks like an over-solicitous shop owner, don't you think?
"If you take music out of this world, you will have nothing but a ball of fire." - Balochi musician
Ye GODS. So now that the main board fixed nothing and professional calls to Sharp strongly recommending replacement of the unit notwithstanding, the sadistic little monster on the other end decided that the cycle must begin anew. IOW, I am again at the slow mercy of managerial review and decision. The thing is, he didn't have to do that; his hand weren't really as tied as he said. The repair guys assure me that these people have been more known to exercise some discretion allowed them and display a recognisable degree of humanity, but we got stuck with some power-drunk cocktail wiener taking his bad day out on us, apparently an unusual thing. Whatever. What it tells me is basically now they have my money, and there's your service for you. I overheard the repair guy remark on the phone to his superior that the Sharp guy frankly communicated a don't-give-a-sh*t attitude. His superior went to bat for me. That didn't work either. Now I'm no longer feeling majorly inconvenienced; I'm out-and-out angry.
As they left, I was informed that Best Buy has a special sale going on; they were required to bring it up and were pretty embarrassed. They had my sympathy. "Yeah, well, if I check it out, I sure won't be buying Sharp products any more," said I. And I'm sure as hell spreading the word now, too. I hope someone up a ways in that company is reading all this.
"If you take music out of this world, you will have nothing but a ball of fire." - Balochi musician
A lot of years ago I sold appliances. Along with all the 'white goods', we also sold what at that time were called 'brown goods', or consumer electronics. Solid state electronics were just being introduced into televisions. Sony had revolutionized the industry with their
Trinitrontm picture tubes. VLSI had not yet reached consumer goods but transistors had. Everyone wanted a TV "just out of the box".
At that time part of mil spec included burn-in time of between ten and one hundred hours. I always tried to sell the floor model that I had adjusted and put ten to fifteen hours of burn in on. At that time 'Just out of the box' had a failure rate of about thirty per cent. Typically either dead at first power-up or within the first ten to fifteen hours of service. This led to many irate customers. We sold RCA, Zenith, Sylvania, Motorola, and Sony. Sony was the only brand with factory burn in, and the only brand without this problem.
Warranty service was entirely separate from the retail/wholesale side. Once you were in the hands of Warranty service you were in the hands of savages. . .We were an independent family run store, and had much more leeway than the big box stores today. It was just easier for us to take back a TV in the first 90 days, and trade out a known good one. We could then deal with Warranty at our leisure. (we typically had 20-50 new TV's of each brand in stock at any time, so a few warranty set waiting for repair was no issue).
Today, it seems, customers are a bad side-effect to both big box retail, and major brand warranty.
Bob
Not everything you can count, counts. And not everything that counts, can be counted
The Expert's Mind has few possibilities.
The Beginner's mind has endless possibilities.
Shunryu Suzuki, Roshi
Tell us something.: I'm a fiddler and, latterly, a fluter. I love the flute. I wish I'd always played it. I love the whistle as well. I'm blessed in having really lovely instruments for all of my musical interests.
Location: Unimportant island off the great mainland of Europe
"A friend of mine who lives more than four thousand miles away has had a ridiculously bad experience with a Sharp TV. As a result, I won't be buying any Sharp products. Ever. I don't want to buy a telly that doesn't work from them and then find that they resist either fixing it or replacing it."